WE ARE HERE TO HELP!
Contact us if you have any questions about your order or return.
Call us @ (626) 493-2747 | 9am - 5pm PST
ALL SALES ARE FINAL
WE ARE HERE TO HELP!
DO YOU SHIP TO MY COUNTRY?
At this time we are only shipping orders to The United States and Canada.
WHEN WILL MY ORDER ARRIVE?
Please allow 3-4 business days for processing on all orders. We currently do not offer Saturday delivery. Any order received after 10am PST may not ship until the following 3 to 4 business days. Orders received on Saturday and Sunday will be processed during the week. Note, shipments may be delayed. We apologize for the inconvenience and thank you for patience during this time.
HOW DO I USE MY POINTS?
You must login to your account before you check out to use your points. They will be applied to your order at checkout.
HOW MUCH IS SHIPPING?
Due to recent increases in freight charges across the board, we have adjusted our shipping charges. All orders under $150 will now have a flat rate of $8.95 for standard ground delivery. You can still get free shipping on orders over $150! Please contact our customer service team with any questions you may have.
HOW CAN I CONTACT YOU ABOUT MY ORDER?
We are available from 9am - 5pm Pacific Standard Time Monday - Friday and can be reached by phone and email ticket. Please visit our contact us page for more details.
Canada Shipping Policy
- Order Processing Time:
All orders will be processed within 48 hours of receipt, excluding weekends and holidays. Orders placed after 5 pm PST on Fridays or over the weekend will be processed the following business day.
- Shipping Duration:
Standard shipping within Canada takes approximately 14-21 business days. Expedited shipping options may be available at an additional cost, and delivery times may vary.
- Shipping Partners:
We partner with reputable shipping carriers to ensure the timely and secure delivery of your orders.
- Shipping Confirmation:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.
- Undeliverable Packages:
In the event that a package is undeliverable due to tan incorrect address provided by the customer, the customer will be responsible for any additional shipping charges incurred.